Returns & Refunds

We want you to love your Nashi Pear eyewear. If something isn't right, we're here to help.

Damaged, defective, or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us at yadangxu657@gmail.com within 7 days of delivery with your order number and a clear photo of the problem.

We will send you a free replacement or give you a full refund, including any shipping you paid, whichever you prefer. You won't need to send the item back.

Change-of-mind returns

Our orders ship directly from our overseas fulfillment partner, so we're unable to accept returns or exchanges for change of mind (for example, if you no longer want the item or would prefer a different style or color). Please check the product photos and details before you order.

Order cancellations

Need to change or cancel an order? Email us within 12 hours of placing it. Once an order has shipped, it can't be cancelled.

Lost or delayed packages

If your package hasn't arrived within 30 days of shipping, please contact us. See our Shipping Policy for details.

Refunds

Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the refund. If you paid with a discount, the refund will be the amount you actually paid.