Refund policy

We want you to love your Nashi Pear eyewear. If something isn't right, we're here to help.

Returns

You can request a return within 30 days of receiving your order. To be eligible, items must be unworn, undamaged, and in their original packaging, with proof of purchase.

To start a return, email us at yadangxu657@gmail.com with your order number. We will reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.

Return shipping

For change-of-mind returns, the customer pays the return shipping cost. We recommend using a trackable shipping service, because we can't be responsible for returns lost in transit.

Damaged, defective, or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a clear photo of the problem. We will send a free replacement or give you a full refund, whichever you prefer. In most cases you won't need to send the item back.

Exchanges

The fastest way to get a different style or color is to return the item you have and place a new order for the one you want.

Non-returnable items

Items that have been worn, scratched, or damaged after delivery, and items marked as final sale, cannot be returned.

Refunds

After we receive and inspect your return, we will email you to confirm whether it was approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the refund. Original shipping charges are not refundable, unless the refund is for a damaged, defective, or wrong item.

If you paid with a discount, the refund will be the amount you actually paid for the item.